FAQ

No we do not.  We can give you a list of installers for you to interview and review.

Yes we do. 

Yes, there is a $65.00 fee that will be credited to your order should you proceed to order the door with us.

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Yes. We accept all major credit cards.

Yes, we will take telephone orders, but will need to email a copy of all specifications and need them signed and returned to us before we begin production on any order.

We can special order aluminum doors.

Yes, we deliver. The charge will be dependent on if a minimum order is met and will be calculated by round trip millage. We ONLY do curb side delivery.

No we do not.  

Yes, we export.  Please call us for more details.

A special order that has been produced cannot be returned or canceled once production has begun. Any special ordered item such as a lock or accessory may be returned in its original packaging.  A restocking fee and shipping charges may be applicable if the manufacture requires it.

Credit will be issued upon our receipt of credit from the manufacturer.

All refunds will be returned to the original tender used for the purchase.

Any order which is custom made requires 100% payment upon ordering.

Yes, checks are accepted.  Name of account holder must be printed on the check.

Warranties on workmanship are extended by Nachon Lumber.  All other warranties written and expressed are extended by the manufacturer of each product. Warranties are limited to the replacement of the product and do not include labor, paint, installation or transportation.

No. The product will be replaced or repaired depending on the manufacturer's discretion.  No manufacturer warranty covers labor including installation or paint.

All doors, moulding or wood work MUST BE sealed and painted on all sides within 24 hours of receipt at the job site.  Warranties are voided should these conditions not be met.

An order will be stored for 30 days after completion.  After this, there will be a 100.00/month storage fee for the next 60 days.  After 90 days from completion date of order, any material not picked up will be sent to salvage.

Yes. You will be called when order is ready for pick up.

Yes, as long as you have sufficient proof of identity or permission from original purchaser.

Your order will be under your name.  Please make sure that the name given when inquiring is the name given at the time of purchase.  You may also give the order or invoice number on your receipt.